Software Support Representative | Craneware | Remote | Competitive Salary

Launch Your Software Support Representative Career with Craneware in Remote!

Ready to elevate your career in Remote? Craneware is seeking a passionate Software Support Representative to join our innovative team in this vibrant tech hub. This full-time role offers competitive salary, exceptional benefits, and the chance to work on cutting-edge technology projects that shape the future of the industry. Whether you’re a seasoned Software Support Representative or an ambitious professional eager to grow, this is your opportunity to make a real impact.

Imagine yourself at Craneware, a leader in innovation and sustainability, where your skills as a Software Support Representative will drive high-impact solutions. With Competitive Salary, top-tier perks, and a collaborative environment, this role is designed for those who thrive on challenges and want to advance their career in Remote. Apply now to secure your spot!

About Craneware: Innovate with Purpose

At Craneware, we’re more than just a company—we’re a global force committed to excellence, sustainability, and transformative technology. As a Software Support Representative, you’ll be at the forefront of groundbreaking initiatives, working with state-of-the-art tools and collaborating with industry experts. Our mission is to improve lives through innovation, and we need talented professionals like you to make it happen.

Why choose Craneware? Because we offer a workplace where your ideas matter, your growth is prioritized, and your contributions shape the future. From Remote, you’ll join a team that values diversity, creativity, and excellence. Curious about what’s in store? Keep reading to discover why this Software Support Representative role is your next big career move.

📍 Why Remote? A Perfect Blend of Work and Life

Remote isn’t just a job location—it’s a lifestyle destination. Known for its thriving tech community, stunning scenery, and unbeatable quality of life, this region is a magnet for professionals seeking career growth and personal fulfillment. As a Software Support Representative at Craneware, you’ll enjoy a workplace that balances productivity with well-being.

From modern office spaces to hybrid work options, Remote offers flexibility that suits your needs. The area boasts a rich cultural scene, excellent schools, and endless recreational opportunities—perfect for professionals and families alike. Relocating? You’ll find a welcoming community ready to support your transition. Learn more about Remote and see why it’s the ideal place to advance your Software Support Representative career.

• ✔ Thriving tech hub with endless collaboration opportunities
• ✔ Scenic beauty and a balanced lifestyle
• ✔ Flexible work options to fit your schedule

Job Description: What This Software Support Representative Role Entails

Explore the core of this Software Support Representative position at Craneware, reimagined to give you a fresh perspective on what’s involved:

Company Sentry Data Systems

At Craneware, speciality customer supervisement.

Category Permanent

At Craneware, location country.

Office Location Home based - US

At Craneware, additional locations.

Introduction to Craneware

At Craneware, let’s transform the organization of healthcare.

As a Software Support Representative, you’ll at the craneware group, we are dedicated to empowering our customers with industry-defining insights that pave the way for a brighter future.

If you are an energetic, forward-thinking individual with a passion for innovation, we invite you to join our thriving squad of more than 750 dedicated professionals

Together, we'll fuel the expansion of our SaaS platform and innovate cutting-edge applications that redefine the healthcare landscape

At Craneware, the team.

Our Software Support Representative provides comprehensive customer solutions service offering credible and knowledgeable advice and solutions on a wide range of issues related to The Craneware Group’s products

At Craneware, you will be.

As a Software Support Representative, you’ll managing and resolving software queries via multiple sources to maximise customer satisfaction.

At Craneware, escalating intricate issues to analyst associates and/or software support steerr when appropriate, to assure timely resolution of issues.

Identifying customer training needs, and organise training sessions, to polish customer software knowledge

At Craneware, where necessary, facilitating introductions to assigned customer care partner/account executive to maximise customer dialogue.

Developing and maintaining a thorough knowledge of internal systems and able to fully document progress, with a view to elevate processes for the SSR staff

At Craneware, identifying potential customer references and success stories through partnership building, to help promote the craneware group’s software.

As a Software Support Representative, you’ll developing and maintaining a thorough knowledge of all the craneware group’s products, with a view to sharing knowledge in the crew.

At Craneware, completing remote installations on all software products for colleagues and customers, to end user satisfaction.

Contributing to continuous improvement via 3Cs and involvement in departmental lean processes

As a Software Support Representative, you’ll you will bring.

Educated to HND level in a computing related discipline or up to 2 years’ exposure in a customer facing environment

At Craneware, fully conversant in aspects of healthcare and in the craneware group’s domain, products and services.

Working knowledge of database principles, such as SQL

At Craneware, basic sql knowledge to provide suitable solutions and troubleshoot scripts.

Expert troubleshooting proficiencies

At Craneware, identifies and resolves problems in a timely manner.

Gather and analyses information skilfully

supervises difficult customer situations effectively

As a Software Support Representative, you’ll excellent written and oral dialogue.

At Craneware, excellent staff player.

Ability to listen and respond to customer needs, providing an top-notch level of customer service at all times

Demonstrates quality and accuracy in assigned tasks

Effective time steerment

At Craneware, volunteers readily for tasks.

• ✔ Managing and resolving software queries via multiple sources to maximise customer satisfaction.
• ✔ Orchestrate escalating intricate issues to analyst staff and/or software support r when appropriate, to safeguard timely resolution of issues.
• ✔ Identifying customer training needs, and organise training sessions, to refine customer software knowledge.
• ✔ Where necessary, facilitating introductions to assigned Customer Care Partner/Account Executive to maximise customer commitment.
• ✔ At Craneware, developing and maintaining a thorough knowledge of internal systems and able to fully document progress, with a view to upgrade processes for the ssr squad.
• ✔ Identifying potential customer references and success stories through collaboration building, to help promote The Craneware Group’s software.
• ✔ At Craneware, developing and maintaining a thorough knowledge of all the craneware group’s products, with a view to sharing knowledge in the squad.
• ✔ Completing remote installations on all software products for colleagues and customers, to end user satisfaction.
• ✔ At Craneware, contributing to continuous improvement via 3cs and involvement in departmental lean processes.
• ✔ Educated to HND level in a computing related discipline or up to 2 years’ track record in a customer facing environment
• ✔ Fully conversant in aspects of healthcare and in The Craneware Group’s domain, products and services
• ✔ Working knowledge of database principles, such as SQL
• ✔ Basic SQL knowledge to provide suitable solutions and troubleshoot scripts
• ✔ Expert troubleshooting know-how
• ✔ Identifies and resolves problems in a timely manner
• ✔ Gather and analyses information skilfully
• ✔ Orchestrate s difficult customer situations effectively
• ✔ Excellent written and oral discussion
• ✔ At Craneware, excellent unit player
• ✔ Ability to listen and respond to customer needs, providing an stellar level of customer service at all times
• ✔ At Craneware, demonstrates quality and accuracy in assigned tasks
• ✔ Orchestrate effective time ment
• ✔ At Craneware, volunteers readily for tasks

Your Role: Drive Impact as a Software Support Representative

What does it mean to be a Software Support Representative at Craneware? It’s about taking ownership, solving real-world problems, and delivering results that matter. This role is perfect for those who love a challenge and want to see their work make a difference. Here’s what you’ll be doing:

• ✔ Design and execute innovative projects that set industry benchmarks
• ✔ Analyze data to uncover insights that drive strategic decisions
• ✔ Collaborate with diverse teams to deliver top-quality solutions
• ✔ Stay ahead with the latest trends and technologies in your field
• ✔ Present ideas and results to stakeholders, shaping company direction
• ✔ Optimize processes for efficiency and excellence
• ✔ Mentor peers, fostering a culture of growth and innovation

Your work as a Software Support Representative will directly contribute to Craneware’s success. From spearheading key initiatives to refining systems, you’ll have the autonomy to innovate and the resources to succeed. This role offers a platform to showcase your expertise and grow your career in Remote. Ready to dive in? Apply today and start making an impact!

Qualifications & Skills: What You’ll Bring

We’re searching for a Software Support Representative who’s ready to hit the ground running. Here’s what we expect from you to excel in this role:

• ✔ Strong analytical skills
• ✔ Proficiency in relevant tools
• ✔ Excellent communication

We value more than just skills—we want someone with curiosity, adaptability, and a passion for collaboration. If you’re eager to learn, propose bold ideas, and grow with Craneware, this Software Support Representative role in Remote is for you. Show us what you’ve got—apply now!

Why Join Craneware? Perks That Inspire

Great talent deserves great rewards. At Craneware, we’ve crafted a benefits package to keep you motivated and supported:

• 💰 $ –$Competitive Salary—a standout package for top performers
• 🎯 Performance Bonuses to celebrate your achievements
• 🏥 Comprehensive Health Plans—medical, dental, and vision
• 📈 Retirement Savings with company matching
• 🌿 Flexible Work Options—hybrid or remote where possible
• 📚 Learning Opportunities—courses, workshops, and more
• 🏖 Generous Paid Time Off to recharge
• 🎉 Team Events for connection and fun

Our perks go beyond the basics. We offer career advancement, mentorship, and access to cutting-edge tools to fuel your growth as a Software Support Representative. In Remote, you’ll enjoy a workplace that prioritizes your well-being and success. Ready to experience it? Apply today!

Your Questions, Answered

Got questions about this Software Support Representative role? We’ve got you covered:

❓ What’s the pay like?

$ –$Competitive Salary, plus bonuses tied to your performance and company milestones. It’s a package designed to reward your skills.

❓ Can I work remotely?

Yes, depending on the role and location. We offer hybrid and remote options to fit your life in Remote.

❓ What skills matter most?

Technical prowess, teamwork, and communication are key for a Software Support Representative at Craneware. Bring these, and you’ll thrive.

Still curious? Contact us during the application process for more details. Don’t wait—apply now to get started!

Take Action: Join Craneware Today

This Software Support Representative role in Remote is your chance to shine with Craneware. We’re building a team of innovators, and we want you on board. Don’t miss out—positions fill fast, and early applicants get priority. Apply today to kickstart your journey!

How to apply? Submit your resume and a cover letter via our portal. It’s quick, easy, and the first step to a rewarding career. Act now—your future at Craneware awaits!

What Sets Craneware Apart

Craneware is more than a job—it’s a mission. We’re driven by innovation, inclusivity, and sustainability, and we’re looking for a Software Support Representative to join us in Remote.

• 🌍 Inclusive Culture: Diversity fuels our success
• 🔬 Cutting-Edge Projects: Shape the future
• 💡 Career Growth: Upskill and advance
• 🌱 Sustainability: Build a better tomorrow

Our team in Remote thrives on collaboration and creativity. Join us, and you’ll be part of a legacy of excellence and a future of possibility. Apply now to become a Software Support Representative at Craneware!

Stay Connected:

• 🔹 Craneware Careers
• 🔹 LinkedIn
• 🔹 Glassdoor

Craneware is an Equal Opportunity Employer. We welcome all qualified Software Support Representative candidates in Remote, regardless of background. Apply today—let’s innovate together!