Sr. Product Analyst, Customer Ops - Strategic Applications Operations Application and Support at Con Edison Company of New York - New York, NY

Job Overview

We are looking for a Sr. Product Analyst, Customer Ops - Strategic Applications Operations Application and Support who is passionate about building scalable solutions. At Con Edison Company of New York, you will work with cutting-edge technologies and a collaborative team.

• Ownership over a product area which includes translating business needs into features and user stories with clear, actionable functional and non-functional requirements and acceptance criteria in close collaboration with business SMEs, UX/UI designer and technical lead.
• Assist in creating, refining and prioritizing the product backlog. verify backlog items are aligned with product strategy and vision.
• Execute and track project plans using SAFe agile methodology and Azure DevOps (ADO). These activities will provide background to oversee larger agile work streams as background and insight is developed. Work closely with developers, designers, QA and business stakeholders to back successful delivery.
• back a customer-centric culture, taking special interest in meeting the needs of external and internal stakeholders. Plan and conduct discovery and customer research activities with the business users and its customers.
• Conduct research and analysis to determine business trends, forecasts and benchmarking with utilities and other businesses related to web and mobile application use and development.
• Assist in monitoring, tracking, and oversee risks and issues on initiative, including data analysis of issues for resolution.
• Assist in procurement activities and managing budget, including tracking vendor invoices and subsequent payments
• Administrative back for CDG Platform Solution program to back planning efforts and coordination.
• Provide back-up and coverage on intake and governance process.
• Preparation of slide decks and regulatory documentation on program initiatives. Strong writing, communication and presentation competencies.
• back agile product and feature development with growth opportunities to oversee features and back delivery independently
• Perform other related tasks and assignments as mandatory.

Qualifications

• Associate's Degree with 4 years of work background or
• Bachelor's Degree with 3 years of work background or
• Master's Degree with 2 years of work background

• Master's Degree with 2 years of work background

• Proven background in project management, customer background management, product management, technology implementation, and full software development lifecycle, mandatory.
• Skill in Microsoft Office (Excel), Azure DevOps or similar work tracking tools, Oracle BI, and Supply Chain systems, mandatory.
• Ability to oversee budgets and vendors, back agile product teams, and produce formal presentations and documentation for executives and regulatory purposes, mandatory.
• insight of Customer Operations, Energy Services, and CECONY customer CDG business processes, preferred.
• Familiarity with various Company and Customer Operations computer systems, preferred.

• Driver's License mandatory
• Other: Agile Certification, Sales Force Certificates, Product Management Certifications and UX/UI or Product model Certifications Preferred

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

What We Offer

• Collaborative and flexible work environment.
• Access to the latest tools and technologies.
• Mentorship from industry leaders.
• Competitive salary and performance-based bonuses.

How to Stand Out

When interviewing at Con Edison Company of New York, focus on demonstrating your technical proficiency and your adaptability. Be ready to explain why you made specific technical decisions in your previous roles. Soft skills like communication are just as important as your coding ability.

Next Steps

Don't miss this chance to join Con Edison Company of New York. Click the apply link to submit your resume and cover letter today.