Security Managed Services Engineer (L1) at NTT DATA

Security Managed Services Engineer (L1) at NTT DATA

NTT DATA

Salary: 10 - 15 LPA / Yearly

Location: Bengaluru

Posted On: January 23, 2025

Experience Level: entry-level

Employment Type: Full-time

Join NTT DATA as a Security Managed Services Engineer (L1) in Bangalore. Ensure client security infrastructure operates seamlessly while advancing your career in a diverse environment. Make an impact with NTT DATA! We are a global leader in business and technology services, renowned for our technical excellence and commitment to innovation. Our workplace embraces diversity and inclusion, providing an environment where you can grow, belong, and thrive.


Your Day at NTT DATA

As a Security Managed Services Engineer (L1), you will play a crucial role in providing managed services to our clients, ensuring their firewall infrastructure remains operational. This entry-level engineering position focuses on first-line support for standard and low-complexity incidents, with the primary objective of achieving zero missed service level agreements (SLAs).


Key Responsibilities:

  • Monitor client infrastructure and solutions to ensure operational integrity.
  • Proactively identify and investigate incidents, routing them to the correct resolver group.
  • Provide telephonic or chat support to clients as required.
  • Schedule maintenance activities for patching and configuration changes.
  • Follow handover procedures for shift changes to maintain service continuity.
  • Report and escalate incidents when necessary to ensure efficient resolutions.
  • Update existing knowledge articles or create new ones for continuous improvement.
  • Identify opportunities for work optimization and automation of processes.
  • Support project work as needed, including Disaster Recovery functions.


Qualifications:

  • Education: Bachelor’s degree or equivalent qualification in IT/Computing or relevant work experience.
  • Certifications: CCNA or relevant Level 1 Network Security certification is preferred.
  • Experience: Entry-level experience in troubleshooting security/network/data center systems within a medium to large ICT organization.
  • Basic knowledge of ITIL processes and management agents.


Knowledge and Attributes:

  • Strong communication skills across diverse cultures and social groups.
  • Ability to plan activities effectively while adapting to changing circumstances.
  • Positive outlook and resilience under pressure.
  • Client-focused mindset with active listening skills.


What We Offer:

  • Career Development: Access to unrestricted courses, learning programs, and professional certifications.
  • Wellbeing and Flexibility: A hybrid working model that promotes work-life balance.
  • Competitive Benefits: Performance-based rewards, health benefits tailored to individual needs, and generous leave policies.


Join our supportive community at NTT DATA, where you will collaborate with some of the smartest minds in the industry. Apply today to accelerate your career in a company that values innovation and diversity! 

Ready to take the next step in your career? Submit your application now and become part of our dynamic team at NTT DATA! This job posting is designed to attract qualified candidates while being optimized for search engines through strategic use of keywords related to the role of a Security Managed Services Engineer.


Disclaimer: The salary range mentioned is expected and not exact; actual figures may vary based on company policies and qualifications.


Required Skills:

  • Bachelor’s degree or equivalent qualification in IT/Computing or relevant work experience.

Interested in this job?

Apply now to get started!